Support

Questions about your Plum device, the companion app, or your account? Get in touch.

Email our team

Device and app help

Include your account email, app version, device name if relevant, and a short description of what happened. Please don’t send sign-in codes, Wi-Fi passwords, or private recordings unless we arrange a suitable way to share information needed for support.

Plum is a hardware companion. If no device data is associated with your account, empty lists are expected. Hardware functions require a compatible Plum device.

Privacy and account deletion

To request access, correction, or deletion, email us with the subject “Plum privacy request.” If the request concerns your account, use its email address where possible. We verify requests before acting. Signing out or uninstalling Plum does not remove your account or stored recordings.

Read our Privacy Policy for more about how information is handled.

About Plum

Plum is made by Hero Not Found, Inc. It is currently in pre-release; features and availability may change.